Return & Refund Policy

At The Urban Closet, we strive to provide convenient, reliable delivery of everyday essentials. Please review our policy before placing an order.

Returns

Due to health, safety, and product-handling standards, the following items are final sale and cannot be returned or exchanged:

• Bottled water, beverages, food, snacks, and hurricane-preparedness items
• Hygiene and personal-care products
• Underwear, socks, razors, toothbrushes, and similar personal-use items
• Opened, used, damaged, or altered products
• Clearance or sale items, unless the item arrived damaged or incorrect

Clothing Returns

Unworn clothing may be eligible for return or exchange within 7 days of delivery if it is:

• Unworn and unwashed
• Free of odors, stains, damage, or signs of use
• In its original packaging, with tags attached when applicable

Customers are responsible for arranging return delivery or drop-off unless the item was incorrect, damaged, or defective.

Damaged, Missing, Incorrect, or Defective Items

If your order arrives damaged, incomplete, incorrect, or defective, please contact us within 24 hours of delivery.

Please include:

• Your order number
• A clear photo of the item and packaging
• A brief explanation of the issue

After review, we may provide a replacement, store credit, or refund to the original payment method.

Cancellations

Orders may be cancelled for a full refund only before they are packed or dispatched for delivery.

Once an order has been packed, assigned to a driver, or placed out for delivery, cancellation may no longer be available.

Delivery Fees

Delivery fees are non-refundable once a delivery has been dispatched or completed. If The Urban Closet is unable to complete delivery because of an error on our part, we will work with you to provide a redelivery, store credit, or refund as appropriate.

If delivery cannot be completed because access instructions, gate codes, apartment information, or customer contact information was missing or incorrect, the order may be delayed, rescheduled, or subject to an additional delivery fee.

Refund Processing

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, refunds may take 3–10 business days to appear.

For return or refund assistance, contact:
theurbanclosetessentials@gmail.com